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Privacy Policy

Last updated: April 26, 2026

1. Introduction

Le Champéry (“we,” “our,” or “us”) operates the website lechamperytremblant.com (the “Site”). This privacy policy explains how we collect, use, disclose and protect your personal information, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

By using our Site, you acknowledge that you have read this policy and agree to its terms.

2. Person in charge of the protection of personal information

In accordance with Law 25, we have designated a person in charge of the protection of personal information. For any question, complaint or request regarding your personal information, you may contact this person at:

Person in charge of the protection of personal information Le Champéry Email: info@lechamperymttremblant.com

3. Personal information we collect

We collect only the personal information you voluntarily provide through our contact form, namely:

  • your name;
  • your email address;
  • your phone number (if provided);
  • any information you choose to include in your message.

We may also automatically collect certain technical information when you visit the Site, such as your IP address, browser type, pages viewed and length of your visit. This information is collected through cookies — see our Cookie Policy for more details.

4. Purposes of collection

We use your personal information solely for the following purposes:

  • to respond to inquiries submitted through the contact form;
  • to redirect you, where applicable, to the appropriate booking platform for the property you are interested in;
  • to ensure the proper functioning, security and improvement of the Site;
  • to comply with our legal obligations.

We do not sell, rent or trade your personal information for commercial purposes.

5. Consent

By submitting the contact form, you consent to our collection and use of your personal information for the purposes described above. You may withdraw your consent at any time by contacting our person in charge of the protection of personal information.

6. Disclosure to third parties

We disclose your personal information to third parties only in the following cases:

  • Booking platform: if you indicate that you wish to book a property, we may forward your contact information to the relevant property manager or booking platform in order to process your request.
  • Service providers: we work with providers who help us operate the Site (notably our web host). These providers only have access to your information to the extent necessary to perform their services.
  • Legal obligations: we may disclose your information if required by law or upon request from a competent authority.

7. Disclosure of information outside Quebec

Our Site is hosted by Hostinger, whose servers may be located outside Quebec, including in the United States and Europe. Your personal information may therefore be stored or processed in those jurisdictions, which may offer a different framework for the protection of personal information than the one in force in Quebec.

Before disclosing personal information outside Quebec, we conduct a privacy impact assessment in accordance with section 17 of Law 25 and ensure that the information benefits from adequate protection.

8. Retention period

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or for any period required by law. Inquiries submitted through the contact form are typically retained for a maximum of 24 months, after which they are securely destroyed.

9. Security measures

We implement reasonable physical, organizational and technological security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

Despite these measures, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

10. Your rights

In accordance with Law 25, you have the following rights regarding your personal information:

  • Right of access: to obtain a copy of the information we hold about you.
  • Right of rectification: to request the correction of information that is inaccurate, incomplete or ambiguous.
  • Right to withdraw consent: to withdraw your consent to the collection or use of your information.
  • Right to portability: to obtain your information in a structured, commonly used technological format.
  • Right to cessation of dissemination, de-indexing or re-indexing: in the cases provided by law.

To exercise any of these rights, please contact our person in charge of the protection of personal information at the address indicated in section 2. We will respond to your request within 30 days.

If you believe we have not adequately responded to your request, you may file a complaint with Quebec’s Commission d’accès à l’information: www.cai.gouv.qc.ca.

11. Privacy incidents

In the event of a privacy incident presenting a risk of serious harm, we will notify the affected individuals and the Commission d’accès à l’information as soon as possible, in accordance with Law 25.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in applicable legislation. Any changes will take effect upon publication on the Site. The date of the most recent update appears at the top of this policy.

13. Contact us

For any question regarding this policy or the handling of your personal information, please write to us at info@lechamperymttremblant.com.